cartnook Terms of Service

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Welcome to cartnook. These Terms of Service ("Terms") set out the rules that apply when you visit or use the cartnook website, mobile platform, product listings, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to follow them.

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1. Acceptance of Terms

When you access or use any service offered by cartnook, you confirm that you have reviewed, comprehended, and consent to be bound by these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To purchase from this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following actions are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Trying to breach site security, data infrastructure, or user accounts;
  • Reselling cartnook products for commercial gain without our explicit written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, cartnook may correct the error and revise or cancel any impacted orders before they are dispatched, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every piece of original content on cartnook's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to cartnook and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing this content without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, cartnook will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum total liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase should first be sent to cartnook's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

cartnook may revise or update these Terms at any time. When changes are material, we will communicate them by publishing the revised terms on our website. Your continued use of our website or services after any update signifies that you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cartnook
• Customer Support Email: [email protected]
• Customer Support Phone: 15867704365
• Physical Business Address: 5080 OAK HILL RD, Clarkston, MI 48348, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST